Shipping & Returns
Shipping Policy
At AyaMay Smart Devices, we prioritize customer satisfaction by offering reliable tracked shipping methods, Mainly Royal Mail. Our packaging ensures the safety of your Purchase from our store to your doorstep. We believe in building trust with our customers through clear and honest communication.
We understand the importance of a hassle-free shipping experience, and that's why we provide FREE UK DELIVERIES to make your shopping experience even more enjoyable. Deliveries usually take 3-4 working days.
We are committed to providing great customer satisfaction and are dedicated to providing a seamless shopping experience.
Returns Policy
Our policy is valid for 14 days. If you receive an order and are not satisfied, you can return the product for a refund. If the 14 days has lapsed since the purchase, we cannot unfortunately offer you a refund. Providing you can provide a copy of the original receipt and the item has not been used or damaged and is returned
in the same condition and original packaging in which it was delivered.
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In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
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All items being returned by customers shall be at the customers own cost and no refund can be claimed for carriage unless the product is faulty due to a manufacturing defect, whereupon your statutory rights to a refund or are unaffected.
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Please contact: Holaia@ayamaysmartdevices.com within the time frame for details on where to return your product too.
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Faulty, Damaged, Incorrect Product Delivery Policy
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In the unlikely event that our product arrives damaged or faulty, you must notify us within twenty four hours of delivery by sending an email to:
Holaia@ayamaysmartdevices.com. We will require a copy of the receipt and photographs of the damage or fault with a short explanation of what you found damaged or faulty, if it is not obvious from the photo of the product.
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If it appears that the Product may have been damaged in transit please send us photos of any damaged packaging before removing the product from its packaging.
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Provided you have notified us within the relevant time periods we will provide you the option of either a refund or replacement. Refunds or replacements claimed outside of the relevant time period will be at our sole discretion.
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The cost of collection and return of faulty, damaged or incorrectly supplied products, shall be met by us.
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Non-Delivery of your Items
You must notify us by emailing: Holaia@ayamaysmartdevices.com of a non-delivery within two working days of the scheduled delivery date. We will then give you the option of a credit or a further delivery of the missing product. If you do not notify us within the stated time limit, we shall not be liable for the non-delivery.